Director/Vice President, Client Services

P&K Research is a full-service custom consumer market research company, with a focus on product testing.

This position reports to the CEO or EVP and is responsible for leading a portfolio of client accounts. The ideal candidate will have consumer insights and/or sensory and product testing experience in Consumer Packaged Goods, with a background in quantitative and qualitative research methods. In this client-facing role, the position is expected to strengthen client relationships through excellence in technical knowledge and customer service.

Responsibilities:

Demonstrate thought leadership in identifying appropriate research solutions based on an understanding of the client’s business questions.

  • Develop detailed research proposals based on that understanding.
  • Upon project approval, provide direction regarding study execution to P&K research and operational staff, and/or to external research partners.
  • Monitor the progress of a project and communicate progress to clients as needed.
  • Interpret study results and collaborate with P&K research staff in the generation of final deliverables
  • Communicate research findings through in-person or on-line presentations and through written reports tailored to the intended audience
  • Independent of projects, provide consultation and other value-added services to clients, for example, through seminars and other training sessions.
  • Contribute to business development by supporting corporate marketing efforts
  • Be a visible contributor to the research industry through participation in conferences and professional organizations.
  • Mentor junior staff as needed
  • Travel for study if required (10%)
  • Other duties as assigned

Qualifications:

  • 10+ years of experience in consumer insights and/or sensory and product testing plus BA/BS in fields such as social or behavioral sciences, marketing, sensory evaluation, food science OR 7+ years and an advance degree
  • Experience in the interpretation of advanced statistical analyses
  • Strong organizational, multi-tasking, decision-making and problem-solving skills, with the ability to prioritize efficiently across multiple projects
  • Proficiency in Microsoft Office programs (Word, PowerPoint, Excel, Outlook); experience with digital market research platforms a plus
  • Self-motivated, with an attention to detail who strives in a dynamic, deadline-driven environment

Benefits include health/life/dental insurance, flex plan, 401k plan, paid sick and vacation time.

Please submit your resume and cover letter with salary requirements to HRDept@pk-research.com and be a part of the future.

P & K is an equal opportunity employer

www.PK-Research.com

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